IELTS on Computer Technical Failure: Raising Your Hand and Getting a Rescheduled Test | 雅思机考电脑故障：举手示意与重排考试的处理

📚 IELTS on Computer Technical Failure: Raising Your Hand and Getting a Rescheduled Test | 雅思机考电脑故障：举手示意与重排考试的处理

A frozen screen, a dead keyboard, a headset that crackles in the middle of a Listening question – technical failures in IELTS on computer are rare, but they do happen. What separates candidates who recover calmly from candidates who lose marks is simple: knowing the official procedure before the invigilator reaches your desk.

屏幕卡死、键盘失灵、听力放到一半耳机出现杂音——雅思机考的技术故障虽然少见，却真实存在。能否从容应对、不被扣分，关键只在一件事：在监考员走到你桌边之前，你已经清楚官方流程。

1. What Counts as a Technical Failure | 什么算技术故障

Not every small annoyance is a technical failure. A page that loads a second slowly, a screen that flickers once, or a mouse wheel that feels stiff but still works is normally not logged as an incident, and no compensation follows.

并非所有小麻烦都算技术故障。页面慢一秒加载、屏幕闪一下、鼠标滚轮有点涩但仍能用，通常不会被记为事故，也不会带来任何补偿。

A genuine failure is one that stops you from answering: the screen freezes completely, the cursor disappears, the audio cuts out mid-sentence, the keyboard stops registering letters, or the system logs you out of the test.

真正的故障是让你无法作答的那种：屏幕彻底卡死、光标消失、音频中途断掉、键盘打不出字母，或者系统把你登出考试。

The distinction matters because only a logged incident can lead to extra time, a rescheduled test or a refund. If you stay silent and battle on with a faulty device, the system records nothing, and the test centre owes you nothing.

这个区别很关键，因为只有被记录在案的事故，才可能换来补时、重排考试或退费。如果你一声不吭地跟故障设备硬扛，系统里没有任何记录，考试中心也就没有任何义务。

2. The First 60 Seconds: Raise Your Hand | 黄金60秒：举手示意

The moment you realise something is wrong, stop typing and raise your hand high above your head. Keep your other hand away from the keyboard and the mouse. Do not shout, do not stand up, and do not turn round to talk to the candidate next to you.

一旦意识到出问题，立刻停止打字，把手高高举过头顶。另一只手离开键盘和鼠标。不要喊叫，不要站起来，也不要转身跟旁边考生说话。

Never try to fix the computer yourself. Pressing the power button, closing the browser window, refreshing the page or unplugging the headset can wipe your answers and destroy the evidence the centre needs in order to log the incident.

千万不要自己修电脑。按电源键、关掉浏览器窗口、刷新页面或拔耳机，都有可能清空你的答案，并毁掉考试中心记录事故所需要的证据。

While you wait, look at the on-screen timer and memorise roughly how much time is left. That single number is the most useful information you can give the invigilator, and it is also the number you will quote later if you need to follow up.

等待的同时，看一眼屏幕上的计时器，大致记住还剩多少时间。这个数字是你提供给监考员的最有用信息，也是日后需要跟进时你要引用的数字。

3. What the Invigilator Will Do | 监考员会做什么

The invigilator will come to your desk quietly, ask you to describe the problem, and look at your screen. In most centres they will first try a soft recovery: unlocking the screen, re-entering your candidate number, or restarting the test application without shutting down the whole computer.

监考员会安静地走到你桌边，请你描述问题并查看屏幕。在多数考试中心，他们会先尝试软性恢复：解锁屏幕、重新输入你的考号，或者在不关闭整台电脑的前提下重启考试程序。

If that does not work, you may be moved to a spare workstation. Your answers are normally stored on the centre’s server, so a move usually costs you seconds rather than minutes – but always check the last question you answered after you log in again.

如果还是不行，你可能会被安排到备用机位。你的答案通常保存在考试中心的服务器上，所以换机一般只耽误几秒而不是几分钟——但重新登录后，一定要检查你最后作答的那道题。

Everything is written into an incident report, including the time, the workstation number and what happened. Ask for

Published by TutorHao | Exam Prep Revision Series | aleveler.com

更多咨询请联系16621398022（同微信）