📚 IGCSE Cambridge Chinese: Case Study Practical Drills | IGCSE 剑桥中文：案例分析实战演练
Case study questions are becoming a key part of Cambridge IGCSE Chinese assessment. They present a realistic scenario, such as a school survey, a travel problem or a community event, and ask you to complete several linked tasks. This article gives you a clear method, worked examples and common mistakes to avoid so you can approach these questions with confidence.
案例分析题正成为剑桥 IGCSE 中文评估的重要部分。题目会给出一个真实情境，例如学校调查、旅行问题或社区活动，并让你完成多个相互关联的任务。本文提供清晰的解题方法、真题式范例和常见错误提醒，帮助你有信心面对这类题目。
1. What is a Case Study in IGCSE Chinese? | 什么是 IGCSE 中文案例分析？
A case study question is not a single exercise. It is a mini project based on one scenario. For example, the question paper may introduce a student club, a restaurant review or a lost item notice, then ask you to find information, explain reasons, write a short reply and sometimes give your own opinion. This format mimics how Chinese is used in daily life.
案例分析题不是单一的练习，而是一个基于同一情境的小型项目。例如，试卷可能先介绍一个学生社团、一份餐厅评价或一则失物启事，然后要求你查找信息、说明原因、写简短回复，有时还要表达个人观点。这种形式模拟了中文在日常生活中的实际使用。
In Cambridge IGCSE Chinese, case study style tasks can appear in reading comprehension, guided writing and even speaking role plays. They reward students who can understand the whole context, not just isolated words. The key is to treat every detail as useful evidence for your answer.
在剑桥 IGCSE 中文考试中，案例分析型任务可能出现在阅读理解、引导式写作，甚至口语角色扮演中。它们奖励那些能理解整体语境、而不仅仅是孤立词汇的学生。关键是把每个细节都当作回答问题的有用证据。
2. How Case Studies Appear in Exams | 案例分析在考试中的出现形式
You will usually see a box of source material: an advertisement, a message, a short article, a timetable or a dialogue script. Below it, several questions are arranged from easy to hard. Some questions ask you to copy a fact, while others ask you to infer, compare or evaluate.
你通常会看到一栏原始材料：广告、留言、短文、时间表或对话脚本。材料下方有若干问题，按从易到难的顺序排列。有些题要求直接摘录事实，有些题则要求推断、比较或评价。
In the writing paper, a case study may ask you to continue the scenario, for example by writing an email to solve a complaint, a notice for a school event or a diary entry after a trip. In the speaking test, the examiner may give you a role card with a problem to discuss, such as choosing a gift or planning a fundraising activity.
在写作卷中，案例分析可能要求你延续情境，例如写一封解决投诉的电子邮件、一份学校活动通知或一则旅行后的日记。在口语考试中，考官可能给你一张角色卡，上面有一个需要讨论的问题，如选择礼物或策划筹款活动。
3. Core Skills Assessed | 考察的核心技能
Case study answers are marked for four main skills: identifying key information, understanding tone and purpose, using appropriate format and register, and supporting opinions with reasons. Let’s break these down.
案例分析的答案主要从四种技能评分：识别关键信息、理解语气与目的、使用正确的格式和语体，以及用理由支持观点。下面逐一说明。
- Information retrieval – locate facts such as time, place, price and people. 信息提取：定位时间、地点、价格、人物等事实。
- Inference – read between the lines to understand attitude or hidden meaning. 推断：读懂言外之意，理解态度或隐含意义。
- Response writing – choose the correct text type and tone. 回应写作：选择正确的文本类型和语气。
- Evaluation – give a personal view with supporting reasons. 评价：给出个人观点并提供理由。
These skills are not tested in isolation. A strong answer usually shows all four, because the marker wants to see both comprehension and production in one task.
这些技能并不是孤立考查的。高分答案通常会同时展现这四项能力，因为考官希望在一个任务中看到理解和表达两部分的表现。
4. Step-by-Step Case Study Method | 案例分析四步法
Use this four-step method for any case study task. It keeps your answer organised and helps you avoid missing marks.
任何案例分析任务都可以使用这个四步法。它能让你的答案条理清晰，并帮助你避免丢分。
- Step 1 – Scan the source and circle the who, what, when, where and why. 第一步：快速浏览材料，圈出人物、事件、时间、地点和原因。
- Step 2 – Read every question twice and underline the instruction word, such as state, explain, suggest or evaluate. 第二步：把每个问题读两遍，在指令词下面划线，例如说明、解释、建议或评价。
- Step 3 – Match each question to a part of the source. Do not invent details that are not there. 第三步：把每个问题对应到材料中的某个部分，不要编造材料中没有的细节。
- Step 4 – Plan your response in note form before writing full sentences, especially for writing tasks. 第四步：在写出完整句子前，先用要点形式规划答案，尤其是写作任务。
At first this method may feel slow, but with practice it becomes automatic. In the exam, it saves time because you will not have to re-read the source many times.
这个方法一开始可能觉得慢，但经过练习就会变成习惯。在考试中它反而节省时间，因为你不需要反复重读材料。
5. Reading Case Study: School Canteen Survey | 阅读案例实战：学校食堂调查
Read the source material below. It is based on a school canteen survey. The questions after it show how to apply the four-step method.
阅读以下材料。它基于一份学校食堂调查。后面的问题展示如何运用四步法。
| Source / 材料 |
| A survey of 120 students shows that 68% think the canteen queue is too long at lunch. The most popular dishes are noodles and rice with chicken. Many students want more vegetable options. The canteen manager, Ms Wang, says she will add a salad bar next month.
一项对 120 名学生的调查显示，68% 的学生认为午餐时食堂排队太长。最受欢迎的菜品是面条和鸡肉饭。许多学生希望增加更多蔬菜选择。食堂经理王女士表示，她将在下个月增设沙拉吧。 |
Sample question 1: State two facts about student preferences. Model answer: The most popular dishes are noodles and rice with chicken. Many students want more vegetable options.
样题 1：写出关于学生偏好的两个事实。参考答案：最受欢迎的菜品是面条和鸡肉饭；许多学生希望增加更多蔬菜选择。
Sample question 2: What will the canteen manager do next month? Why is this likely to be popular? Model answer: She will add a salad bar. This is likely to be popular because many students want more vegetable options.
样题 2：食堂经理下个月会做什么？为什么这可能会受欢迎？参考答案：她会增设沙拉吧。这可能会受欢迎，因为许多学生希望增加更多蔬菜选择。
Notice that both answers use evidence directly from the source. There is no need to add outside knowledge, and copying the relevant phrase is acceptable only when the question asks for a fact.
注意这两个答案都直接使用了材料中的证据。不需要加入课外知识，而且只有当题目要求事实时，摘录相关短语才是可以接受的。
6. Writing Case Study: Online Shopping Complaints | 写作案例实战：网购投诉回复
In this writing case, you are a customer service assistant for an online shop. A customer, Li Ming, writes that the shoes he ordered arrived in the wrong size. You must reply politely, explain the solution and offer a small discount.
在这个写作案例中，你是网店的客服助理。顾客李明来信说，他订购的鞋子尺码发错了。你必须礼貌地回复，说明解决方案并提供小额折扣。
Before writing, identify the format and register. This is a formal email, so it needs a subject line, a greeting, a clear body and a closing. The tone should be polite but not too casual.
写作前，先确定格式和语体。这是一封正式电子邮件，所以需要有主题行、称呼、清晰的正文和结尾。语气应当礼貌，但不能太随意。
| Model opening / 参考开头 |
| Subject: Apology for wrong shoe size Dear Mr Li, Thank you for contacting us. We are very sorry that you received the wrong size. We will send the correct size today by express delivery. Please return the wrong pair using the prepaid label. We will also give you a 10% discount on your next order as an apology. 主题：关于鞋码错误的致歉 |
A high-scoring answer must include three content points: apology, solution and compensation. If you miss one point, you lose content marks even if your grammar is correct.
高分答案必须包含三个内容要点：道歉、解决方案和补偿。如果漏掉任何一点
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